Certificate in Retail management

Program Overview

The Certificate in Retail Management is designed to provide students with a comprehensive understanding of the retail industry and the skills required to succeed in retail management roles. This course covers a wide range of topics, from retail operations and customer service to merchandising and inventory management.


The Certificate in Retail Management can be completed in 16 Months of full-time study

Learning Outcomes

Upon completion of this course, students will be able to:

  • Understand the fundamentals of retail management and the retail environment.
  • Implement effective customer service strategies.
  • Manage retail operations efficiently, including inventory and merchandising.
  • Develop and execute retail marketing plans.
  • Utilize retail technologies to enhance business operations.
  • Apply financial management principles within a retail context.
  • Manage and lead retail staff effectively.

Why should i Enroll

This course is ideal for:

  • Individuals seeking to enter the retail industry.
  • Current retail employees looking to advance to management positions.
  • Entrepreneurs planning to start their own retail business.
  • Managers from other industries seeking to transition into retail management.

Entry REquirements

Candidates should meet the below requirements:

  • Malaysian Citizens
  • Age 16 and above
  • Must know how to read & write
  • Not bound by any other SLDN Programmes